Customer Care Customer Care
Hearthware Home Products
Customer Care


Hearthware is committed to providing world-class customer service and support. For better and faster service, we have set up dedicated customer service phone numbers for our products. If you ever have a concern with a product you have purchased from us, simply call 1-888-287-0763, M-F, 8:00 AM - 4:30 PM CST.

We stand behind each and every product we sell. If, for any reason, you are not satisfied with a product you have purchased from us, you may return it for up to 30 days from date of receipt for a full refund of the product purchase price (less shipping and handling charges to and from the delivery address). A product restocking fee may also apply. Please call customer care prior to returining your product for a return authorization code.

Hearthware Home Products
1795 Butterfield Road
Libertyville, IL 60048-1212
USA

888-287-0763 Toll Free
847-775-8123
M-F, 8:00A-4:30P CST